Pass

Part 1 - Introduction:

Hello (Customer Name),

We sincerely apologize for the mistake with your order! Unfortunately, there has been a mix-up, and we want to quickly correct it. Below you will find two solutions - please choose the one that suits you best.

Exchange: If you want the color you originally ordered, we're happy to help you exchange the product - quickly and easily! Send us a picture of (product name), and we'll verify the product and send you instructions for the exchange.

Returns: If you would rather return the product and receive a refund, we will arrange this without any hassle. Send us a picture of (product name), and we will verify the product and send you instructions for the return.

As mentioned, as soon as we receive your image, we will send you instructions and a shipping label. Of course, we will cover all costs. We sincerely apologize for the inconvenience and thank you for your patience and understanding!

Kind regards,

Rovior AB

Part 2 - (exchange)

Hello (Customer Name),

We have approved your exchange and want to make the process as smooth as possible for you! All you need to do now is print out the attached return form that you will find in this email and send the package to us. As soon as we have received the incorrect belt, we will immediately send you the correct color.

Thank you for your understanding and patience!

Kind regards,

Rovior AB

Part 2 - (return)

Hello (Customer Name),

We have approved your return and want to make the process as smooth as possible for you!

All you need to do now is print out the attached return form in this email and send the package to us. As soon as we have received your return, we will process it and refund the amount according to our return policy .

As a thank you for your understanding and patience, we would like to offer you a 15% discount on your next purchase. Use the code 4QCHBYVH78Y7 at checkout.

Thank you for shopping with us, and don't hesitate to contact us if you have any questions!

Kind regards,

Rovior AB

You can track your order by clicking the tracking link here and entering your order number. You will also receive a tracking link via email once your order has shipped. If you need assistance, please contact our customer support.

If you have not received an order confirmation, please check your spam or junk email. If you still cannot find it, you can contact our customer support with your name and any order information, and we will help you resolve the issue.

A pre-order is an order for an item that has not yet been released or is not in stock. The products are shipped to the customer as soon as they become available. Pre-orders allow you to order products before they are available. Whether the product is out of stock or launching soon, pre-orders act as a type of reservation that guarantees you access to the item as soon as it is available.

To initiate a return, click here and log in with the email address you used to make the purchase. Then follow the instructions to complete the return. If your return is approved, we will provide you with detailed information on how and where to return your package. Please note that items returned without first being registered as a return cannot be accepted.

For more information, please read our refund policy .

You have 14 days to return your item from the date you received your order. To ensure your return is approved, please follow our instructions and register your return before the deadline expires.

For more information, please read our refund policy .

You will be automatically refunded to your original payment method within 1-3 business days after we approve your return, depending on your bank and payment method.

Our partner Klarna is a trusted and globally recognized payment service that offers flexible and convenient shopping experiences for consumers worldwide. Together with Klarna, Rovior offers several online payment options. The available options are displayed at checkout. Read more.

We accept payment with American Express, MasterCard, Maestro and Visa. Your payment security is our top priority, which means that you may need to verify your card payment with 3D Secure before the purchase is completed. Your bank can provide you with more information about 3D Secure and how to verify your payment.

For your peace of mind, all transactions are encrypted, and we guarantee that your data is completely safe with us. All sensitive information is sent encrypted to ensure maximum security. Read more in our privacy policy .

If the card payment is not approved, your order will be cancelled. Please contact your bank or card issuer if you have any questions about this.

You can easily use your gift card to pay online in a few simple steps:

• Select "Add Gift Card" at checkout.
• Enter the gift card number and PIN in the pop-up window.

You can pay for your entire order with the gift card or combine it with another payment method.